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IUG ONLINE WARRANTIES
Visit the IUG Online Warranties Website
For IUG we developed a full web based application that is tied into the internal databases and applications at IUG to manage online claims for product warranties.
The system checks each warranty claim entered and passes this through some vigorous checks to determine if a claim is covered by the warranty and if so defines a geo-location tag so that a local repairer can be determined. The repairers can then manage the warranty claims and repairs process using the online tools. Once completed, the user is notified and the fullclaims process is handled automatically online.
This development has taken 2 years to complete due to the level of complexity involved. The project has combined what was 3 separate systems into one and is now able to handle claims coming via a call center, claims passed by resellers and individuals entering their own claims online. The claims process is also very user friendly due to the use of AJAX and the usability design process.
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